The Customer Callback System Benefits Taxpayers; However, Performance Measures Are Not Comprehensive and More Callers Could Qualify for Callback Offers

Submitting OIG:

Date Issued:

Friday, July 21, 2023

Agency Reviewed / Investigated:

Submitting OIG-Specific Report Number:

2023-10-046

Location(s):

Agency-Wide

Type of Report:

Audit

Questioned Costs:

Funds for Better Use:

Number of Recommendations:

Report updated under NDAA 5274:

View Document:

Attachment	Size
202310046fr.pdf	2.43 MB

Related Open Recommendations

Recommendation Number	Recommendation Status	Significant Recommendation	Additional Details
1	Open	No
The Commissioner, Wage and Investment Division, should revise external performance measures to provide a more meaningful assessment of CCB system performance and its assistance provided to taxpayers.