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Where To Report Waste
Fraud, Abuse, Or Retaliation
Where To Report Waste Fraud, Abuse, Or Retaliation
Recommendation Details
Text of Recommendation
The Commissioner, Wage and Investment Division, should revise external performance measures to provide a more meaningful assessment of CCB system performance and its assistance provided to taxpayers.
Recommendation Number
1
Recommendation Status
Open
Significant Recommendation
No
Recommendation Questioned Costs
$0
Recommendation Funds for Better Use
$0
Associated Report Details
Submitting OIG
Treasury Inspector General for Tax Administration
Linked Report
The Customer Callback System Benefits Taxpayers; However, Performance Measures Are Not Comprehensive and More Callers Could Qualify for Callback Offers