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The Social Security Administration’s Oversight of Beneficiaries Who Receive Benefits Under the Direct Express® Debit Card Program

Submitting OIG: 
Social Security Administration OIG
Report Description: 
Objectives: To determine whether the Social Security Administration (SSA) has established internal controls to (1) initiate enrollment, upon request, in the Direct Express® Debit Card program (Program) and (2) resolve benefits returned to the Agency because of an unfinished enrollment.
Date Issued: 
Thursday, June 22, 2023
Agency Reviewed / Investigated: 
Social Security Administration
Submitting OIG-Specific Report Number: 
A-04-20-50977
Location(s): 
Agency-Wide
Type of Report: 
Audit
Questioned Costs: 
$0
Funds for Better Use: 
$0
Number of Recommendations: 
5
Report updated under NDAA 5274: 
No
View Document: 
AttachmentSize
PDF icon 04-20-50977.pdf647.04 KB

Related Open Recommendations

Recommendation Number Recommendation Status Significant Recommendation Additional Details
1 Open Yes
Develop a standardized statement for Social Security Administration employees to confirm the beneficiary or representative payee’s intent to enroll into the Direct Express Debit Card program and explain Comerica Bank is the financial institution that will mail the debit card and provide instructions on activating the card. The standardized statement could also include such information as the Direct Express® customer service telephone number.
Displaying 1 of 1 Recommendations