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Inspector General Open Recommendations
04/18/2024
-
Department of Veterans Affairs
Inspection of Southeast District 2 Vet Center Operations
[Report Details]
Inspection / Evaluation
-
Open Recommendations
03
The Readjustment Counseling Service Chief Officer ensures the High Risk Suicide Flag SharePoint site functions as intended and includes accurate data.
02
The District Director identifies reasons for noncompliance with timely documentation requirements of high-risk client contacts and outcomes in the electronic record and High Risk Suicide Flag SharePoint site, ensures requirements are met, and monitors compliance.
01
The District Director monitors compliance with leaders’ completion of morbidity and mortality reviews for client deaths by suicide, including timeliness, as required.
04/18/2024
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U.S. Agency for International Development
Financial Audit of Multiple USAID Awards Managed by Piramal Swasthya Management and Research Institute in India, April 1, 2022, to March 31, 2023
[Report Details]
Other
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Open Recommendations
2
USAID/India Verify that PSMRI corrects the 1 instance of material noncompliance detailed on pages 40 and 41 of the audit report.
1
USAID India verify that PSMRI corrects the 1 material weakness in internal control detailed on pages 34 and 35 of the audit report.
04/18/2024
-
Tennessee Valley Authority
Building and Infrastructure Management
[Report Details]
Inspection / Evaluation
-
Open Recommendations
4
We recommend the Director, Facilities Management, evaluate assets in poor and failed condition and determine if corrective actions are needed.
3
We recommend the Director, Facilities Management, develop guidance for performing roof inspections, including buildings to be inspected and required frequency.
2
We recommend the Director, Facilities Management, develop guidance for performing condition assessments, including the frequency and responsible organization.
1
We recommend the Director, Facilities Management, develop a plan to assess building and infrastructure safety risks.
04/18/2024
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General Services Administration
GSA Lacks Adequate Controls Over Foreign Gifts and Decorations
[Report Details]
Inspection / Evaluation
-
Open Recommendations
6
The Assistant Commissioner of the Office of General Supplies and Services should ensure all foreign gifts and decorations sold to the public are reviewed and approved by the Secretary of State in accordance with 5 U.S.C. § 7342.
5
The Assistant Commissioner of the Office of General Supplies and Services should ensure the program’s compliance with 41 C.F.R. § 102–42 and internal policies for all foreign gifts and decorations reported to GSA.
4
The Assistant Commissioner of the Office of General Supplies and Services should conduct a security risk assessment to determine the risks of possible theft or loss of foreign gifts and decorations at both storage locations and throughout the lifecycle of the program.
3
The Assistant Commissioner of the Office of General Supplies and Services should conduct an annual foreign gifts inventory, update the database for accuracy, and properly dispose of gifts with no value.
2
The Assistant Commissioner of the Office of General Supplies and Services should properly dispose of all prohibited gifts in inventory and ensure none is accepted moving forward.
1
The Assistant Commissioner of the Office of General Supplies and Services should update and finalize the Foreign Gifts and Decorations Program’s standard operating procedures to reflect current practices, ensure compliance with federal requirements, and instill management controls over the disposition of foreign gifts and decorations.
04/18/2024
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Amtrak (National Railroad Passenger Corporation)
Governance: Opportunities Exist to Better Use Data to Improve the Customer Experience
[Report Details]
Audit
-
Open Recommendations
5
Work with relevant stakeholders to determine whether to continue using the feedback loop and, if so, how to increase its effectiveness, including a) determining which categories of cases to prioritize or remove, b) better ensuring cases are sent to the correct staff, and c) minimizing redundancy with other sources to the extent practical.
4
Measure and report performance to senior leadership on the call abandonment rate and the number of calls on hold for long periods. Assess the costs and benefits of improving in these two areas and use that assessment to establish goals to assess performance over time.
3
Work with the Digital Technology department to establish a process to regularly report to Marketing and Operations department officials and senior leadership on the Customer Communications Team’s performance meeting the new goals for sending communications to customers about en route delays.
2
Establish thresholds for when to communicate electronically with passengers during en route delays and the frequency of updates about those delays. To track and assess performance, establish goals for how well the Customer Communications Team meets those thresholds.
1
Work with the Digital Technology department to complete the customer communications dashboard to ensure that stakeholders can more easily access and filter data about communications sent to customers during en route delays.
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