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Recommendation Details
Text of Recommendation
The Commissioner, Wage and Investment Division, should eliminate the 60-minute wait time threshold when offering callers the option to receive a callback.
Recommendation Number
3
Recommendation Status
Closed
Significant Recommendation
No
Recommendation Questioned Costs
$0
Recommendation Funds for Better Use
$0
Associated Report Details
Submitting OIG
Treasury Inspector General for Tax Administration
Linked Report
The Customer Callback System Benefits Taxpayers; However, Performance Measures Are Not Comprehensive and More Callers Could Qualify for Callback Offers