Should same-day delivery remain a niche product mostly appealing to urban Millennials, next-day delivery could instead become the “new normal” for many online orders. As it keeps one eye on the future of same-day delivery, the Postal Service should also continue to focus on next-day delivery through flagship offerings such as Parcel Select Destination Delivery Unit (DDU). Failing to do so could jeopardize the long-term viability of its unmatched last-mile network.
Wednesday, January 8, 2020
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
Type of Report: