From Home Office to Post Office: Improving Microbusiness Engagement with the U.S. Postal Service

The OIG fielded a nationally-representative survey of microbusiness owners and employees, hosted a moderated online discussion board and an expert panel, and conducted interviews with Postal Service employees and executives. The OIG found that while microbusinesses are generally satisfied with the Postal Service, there are opportunities to improve engagement. USPS can work to boost awareness of key products and services with microbusinesses. USPS can also harness its workforce and retail presence, including through its Employee Engagement Programs, to promote its products to microbusinesses. By addressing certain challenges and inefficiencies, USPS can ensure it is helping America’s microbusinesses thrive.