Submitting OIG:
Report Description:
The U.S. Postal Service uses the Customer Service Adjusted Workload (CSAW) and Customer Service Variance (CSV) models to optimize retail and customer service operations. The CSAW model is used daily to record the actual workload in customer service units. Supervisors input actual workload for manual distribution of letters and flats volume in this system. Our objective was to assess the accuracy of earned workhours in customer service operations in the Tennessee District.
Date Issued:
Monday, May 21, 2018
Agency Reviewed / Investigated:
Submitting OIG-Specific Report Number:
DR-AR-18-005
Location(s):
TN
United StatesType of Report:
Audit
Questioned Costs:
$8,577,581
Funds for Better Use:
$228,631
Number of Recommendations:
5
View Document:
Attachment | Size |
---|---|
DR-AR-18-005.pdf | 2.94 MB |