Delayed Mail Reporting in the Great Lakes Area

The U.S. Postal Service considers mail to be delayed when it is not processed in time to meet the established delivery day. Mail processing facilities are required to complete daily mail counts and self-report on-hand mail, delayed mail, late-arriving mail, and mail processed after the cut-off time and enter the information into the Web Mail Condition Reporting System (MCRS). The objective of our audit was to determine the accuracy of delayed mail reporting at three selected facilities in the Great Lakes Area.