U.S. Postal Service OIG
Post office foot traffic varies widely. The 450 largest locations have on average about as much foot traffic as Best Buy stores, while the next 7,000 largest have about as much traffic as CVS locations. An OIG survey shows that Millennials visit post offices more often than older generations, but for different purposes. Following on the footsteps of the retail sector, USPS could use proven foot traffic measurement solutions to make better retail decisions and improve customer services and sales.
Monday, September 11, 2017
Agency Reviewed / Investigated:
U.S. Postal Service
Submitting OIG-Specific Report Number:
Type of Report: