Text of Recommendation | The Railroad Retirement Board's Office of Programs should, in coordination with the Bureau of Field Service, determine, develop, and document policies and procedures including end-to-end business processes for its Railroad Retirement Act annuity payments. Those procedures should include: (a) an implementation of a checklist when reviewing and accepting employee applications for benefits payments that must be signed by the appropriate preparer and reviewer; (b) requirement that all eligibility documentation is complete and accessible; and (c) the development of an in-depth guide that outlines how the Payment Rate Entitlement History (PREH) completes the benefit payment calculations. |
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Recommendation Number | 3 |
Recommendation Status | Open |
Significant Recommendation | No |
Recommendation Questioned Costs | $0 |
Recommendation Funds for Better Use | $0 |
Additional Information | The Railroad Retirement Board did not express concurrence or nonconcurrence with this recommendation. |
Submitting OIG | |
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Linked Report |