| Text of Recommendation | Work with VBA and others to allow access to all VHA program offices, and ensure that those offices in turn require that staff use the Centralized Mail Portal for all decision reviews or establish another mechanism that ensures all decision reviews are tracked from request receipt through routing and processing.
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| Recommendation Number | 11 |
| Recommendation Status | Open |
| Significant Recommendation | No |
| Submitting OIG | |
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| Linked Report |