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Recommendation Details
Text of Recommendation
Create a performance standard that requires that teleservice center managers and other employees who conduct service observations conduct a minimum of three service observations for each qualified 800-number employee per month, as required by SSA policy.
Recommendation Number
1
Recommendation Status
Open
Significant Recommendation
No
Recommendation Questioned Costs
$0
Recommendation Funds for Better Use
$0
Additional Information
Disagree
Associated Report Details
Submitting OIG
Social Security Administration OIG
Linked Report
Controls over the Social Security Administration’s National 800-number Service During the COVID-19 Pandemic