| Text of Recommendation | We recommend that the FEMA Administrator ensure that FEMA provides its COVID-19 Funeral Assistance call center contractor the guidance and training necessary to meet the quality control and production monitoring metrics as prescribed by its agreement with the contractor. |
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| Recommendation Number | 5 |
| Recommendation Status | Open |
| Significant Recommendation | No |
| Submitting OIG | |
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| Linked Report |