| Text of Recommendation | Implement controls that require facility patient advocate supervisors and Veterans Integrated Service Network patient advocate coordinators to perform regular, documented reviews of records in the patient advocate tracking system to monitor that the required information is entered properly. |
|---|---|
| Recommendation Number | 02 |
| Recommendation Status | Closed |
| Significant Recommendation | No |
| Recommendation Questioned Costs | $0 |
| Recommendation Funds for Better Use | $0 |
| Submitting OIG | |
|---|---|
| Report Title | Improved Governance Would Help Patient Advocates Better Manage Veterans’ Healthcare Complaints |
| Report Submitting OIG-Specific Report Number | 21-00510-105 |
| Report Date Issued | Thursday, March 24, 2022 |
| Report Agency Reviewed / Investigated | |
| Report Questioned Costs | $0 |
| Report Funds for Better Use | $0 |